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Although both standards are based on continual improvement and customer satisfaction, they focus on different management systems:

ISO 9001 is a Quality Management System (QMS) standard applicable to any organization. It focuses on overall process quality, customer satisfaction, and continuous improvement.

ISO 20000-1 is a Service Management System (SMS) standard specific to IT service management, ensuring effective delivery and support of IT services.

An organization may pursue ISO 20000-1 Certification independently if its primary goal is to improve IT service delivery, especially when ISO 9001 processes are not part of its operational priorities. However, integrating both standards is beneficial — ISO 9001 strengthens overall business quality, while ISO 20000-1 ensures consistent IT service performance.

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Kundan Pandit

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2mo ago

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Why 9000 is used in ISO 9000?

I think there is no reason for 9000 in ISO 9000. Probably this was number no one had used previously so was adopted. Pravin Puranik


What are the rules and regulation of ISO 9000?

ISO 9000 rules are flexible enough to meet the needs of business of all sizes


1 What are ISO 9000 and ISO 14000?

ISO 14000ISO 14000 provides environmental professionals with training on basic environmental management. It is essential and bridges the relationship to ISO 9000. It will help professionals plan and implement environmental management operations and policies at their facilities.ISO 9000ISO 9000 is a family of standards that relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. It deals with the fundamentals of quality management systems including the eight management principles on which the family of standards is based.8 management principles:1. Focus on the customer2. Provide Quality Leadership3. Get involvement of people4. Maintain a process approach5. Use the system apprach to management6. Continuous Improvement7. Decisions should be based on facts8. Maintain mutually beneficially supplier relationships


Is Shaw Industries ISO certified?

It is not ISO 9001 certified, although they do have a similiar, non-certified system in use.


Who can issue ISO 9000 certificate?

ISO 9000 certification can be issued by accredited certification bodies that are recognized by national or international organizations, such as the International Organization for Standardization (ISO). These certification bodies must adhere to specific standards and guidelines, ensuring their competence and independence in evaluating organizations' quality management systems. Companies seeking certification typically undergo an audit process to verify compliance with the ISO 9000 standards.

Related Questions

Is Apple Inc iso 9000 certified?

yes it has been certified


Iso 9000 certified companies in goa?

Define GOA?


How many machine shops are ISO 9000 certified?

3500


How many companies are iso 9000 certified in Bangladesh?

About 600 Companies are ISO Certified in Bangladesh. This was said by Chief of Business Association.


How many company iso 9000 certified in Bangladesh?

About 600 Companies are ISO Certified in Bangladesh. This was said by Chief of Business Association.


NAMES of company iso 9000 certified in the Philippines?

The name of one ISO 9000 certified company in the Philippines is Kraft Philippines. Another company in the Philippines that is ISO 9000 certified is Kraft Philippines.


How many companies are ISO 9000 certified in the United States?

25,000 companies are certified in the USA


How many companies are ISO 20000 certified in the US?

Approx. 25 or so


How many companies are ISO 9000 certified in India?

There are many companies that are ISO 9000 certified in India. The ISO 9000 was first published in 1987.


Name one company that is iso 9000 certified?

One company that is ISO 9000 certified is Toyota Motor Corporation. Toyota is known for its commitment to quality management and continuous improvement, which is reflected in its production processes and customer satisfaction efforts. The ISO 9000 certification ensures that Toyota meets international standards for quality management systems. This certification supports the company's reputation for reliability and excellence in the automotive industry.


What percent is 9000 of 20000?

% rate= (9000/20000) x 100% = 45%


What are the three main standards that form ISO 9000 2000 series?

ISO 9000, 9001, 9004 More Information Call + 91 931432100 , Visit: a star legal associates