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The role of information technology in modern organizations is becoming progressively critical. Organizations with effective IT management have achieved a wide range of benefits such as accurate reporting, effective monitoring and analysis of activities throughout business processes, a comprehensive view of customers, products and supplies and reduced errors and expenses. As a matter of fact, information technology is a business function, which uses process and technology regulations to define, manage and share master data across the organization. In addition, it facilitates the major tasks of planning, executing and controlling within an organization. A well-structured IT department sets objectives and selects the best course of action to meet these objectives through the coordination of human and intangible resources. In addition, it ensures that objectives are met by monitoring and measuring progress regularly as to identify variances from original plan and take corrective action, where necessary. Information technology is a part of corporate strategy. For instance, when the top management of a firm decides the installation of a CRM system, it has already decided on the set of values, goals, tactics and strategy. In order for this CRM system to function properly and meet the firm's strategic goals, employees need to be trained and motivated as to meet organizational goals. Therefore, the technological investments that the firm does are handled as part of the firm's strategic portfolio. Often, difficult and complex IT strategies determine organizational welfare. A prominent example is Dell Computer, which succeeded in attracting customer orders and improving service by placing configuration, ordering, and technical support capabilities on the web. Similarly, Steve Jobs' decision to restructure Apple or Procter &Gamble's "efficient consumer response" program resulted in increased product variety, convenience, and innovation through the direct computer links to scanner data and the electronic transfer of payments and invoices. To conclude, the future of IT seems bright. New modes of business thinking and operation are being applied towards improved organizational efficiency and success. Concepts like self-organizing systems, knowledge management and empowerment initiatives are particularly related to IT function. Moreover, using information technology to link data between information systems achieves a higher level of information quality and the ability to analyze activities across business functions. Therefore, information technology needs to get the same degree of analysis and study by management, as any other business function of the organization. In fact, information technology must be a "real" part of the organization.

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