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PERFORMANCE
Performance refers to a product's primary operating characteristics.
FEATURES
Features refer to a product's secondary product characteristics (i.e., the "bells & whistles"). They supplement the product's
basic functioning characteristic(s).
CONFORMANCE TO SPECIFICATIONS
Conformance refers to the degree to which a product's design & operating characteristics meet prior established standards.
Conformance to specifications focuses attention on the internal & operating view of quality. It is the basic subject matter of
statistical quality control (SQC). SQC is a body of knowledge that allows tools & measurement standards to be developed in
a continuous & economical way. Objectives are to find & eliminate "assignable causes" leading to defective products prior
to the realization of any actual nonconforming conditions.
RELIABILITY
Reliability refers to the likelihood of a product failure (malfunction) with a specified time period. Reliability must be "designed"
into a product. If a product, as designed, is inherently unreliable, nothing can be done in the manufa
What else can I help you with?
What is the differences between product quality and process quality?
Product quality is the quality of the final product made. While Process quality means the quality of every process involved in the manufacturing of the final product.
What can you do as quality control?
Inspect the quality to make the quality product and to assure the quality of the product,
Dimensions of product and service quality?
The definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, "quality" is a difficult concept to define with any precision.The most fundamental definition of a quality product is one that meets the expectations of the customer. However, even this definition is too high level to be considered adequate.In order to develop a more complete definition of quality, we must consider some of the key dimensions of a quality product or service.Dimension 1: PerformanceDoes the product or service do what it is supposed to do, within its defined tolerances?Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications.The performance of a product often influences profitability or reputation of the end-user. As such, many contracts or specifications include damages related to inadequate performance.Dimension 2: FeaturesDoes the product or services possess all of the features specified, or required for its intended purpose?While this dimension may seem obvious, performance specifications rarely define the features required in a product. Thus, it's important that suppliers designing product or services from performance specifications are familiar with its intended uses, and maintain close relationships with the end-users.Dimension 3: ReliabilityWill the product consistently perform within specifications?Reliability may be closely related to performance. For instance, a product specification may define parameters for up-time, or acceptable failure rates.Reliability is a major contributor to brand or company image, and is considered a fundamental dimension of quality by most end-users.Dimension 4: ConformanceDoes the product or service conform to the specification?If it's developed based on a performance specification, does it perform as specified? If it's developed based on a design specification, does it possess all of the features defined?Dimension 5: DurabilityHow long will the product perform or last, and under what conditions?Durability is closely related to warranty. Requirements for product durability are often included within procurement contracts and specifications.For instance, fighter aircraft procured to operate from aircraft carriers include design criteria intended to improve their durability in the demanding naval environment.Dimension 6: ServiceabilityIs the product relatively easy to maintain and repair?As end users become more focused on Total Cost of Ownership than simple procurement costs, serviceability (as well as reliability) is becoming an increasingly important dimension of quality and criteria for product selection.Dimension 7: AestheticsThe way a product looks is important to end-users. The aesthetic properties of a product contribute to a company's or brand's identity. Faults or defects in a product that diminish its aesthetic properties, even those that do not reduce or alter other dimensions of quality, are often cause for rejection.Dimension 8: PerceptionPerception is reality. The product or service may possess adequate or even superior dimensions of quality, but still fall victim to negative customer or public perceptions.As an example, a high quality product may get the reputation for being low quality based on poor service by installation or field technicians. If the product is not installed or maintained properly, and fails as a result, the failure is often associated with the product's quality rather than the quality of the service it receives.
What does quality at the source mean for manufacturing?
Quality can not be inspected into the product. You create a quality product at each step of the value stream. Don't pass along bad work, keep it at the point in the process until it is corrected.
What are the elements of quality control system?
The elements of a quality control system include defining quality standards, implementing inspection processes, conducting regular audits, and establishing corrective actions for non-conformance. Additionally, it involves training staff to adhere to quality procedures, utilizing data analysis to monitor performance, and fostering a culture of continuous improvement. These components work together to ensure that products or services meet specified requirements and maintain customer satisfaction.
Appraise the dimensions of quality Give an example of a product or service in which each of these characteristics is important?
The iPhone has all eight dimensions of product quality management. It is durable, has features people want, performs well, is reliable, has perceived quality, is serviceable, and has great aesthetics. The iPhone also has conformance because they are made with precision.
What are determinants of quality of the product?
Design ,conformance, ease for use etc
What are key dimensions of quality?
Key dimensions of quality include performance, which assesses how well a product or service meets its intended purpose; reliability, indicating the consistency and dependability of performance over time; and durability, reflecting the lifespan and longevity of a product. Other important dimensions are features, which enhance the appeal and functionality, and conformance, which measures adherence to specifications and standards. Additionally, customer service and responsiveness are critical in ensuring overall customer satisfaction and perceived quality.
How is quality control associated with a products dimensions?
How is quality associated with a product's dimensions.
What are the eight dimensions of quality and their meaning?
The first four dimensions are performance, features, reliability and conformance. The last four dimensions are durability, serviceability, aesthetics, and perception.
What are the two dimensions of product quality?
level and consitency
What does conformance to specifications' imply?
Conformance to specifications implies that a product or service meets predefined criteria or standards established during its design and development. This means that it functions correctly, adheres to quality requirements, and satisfies customer expectations. Achieving conformance ensures reliability, safety, and consistency, which are crucial for maintaining customer trust and satisfaction. Ultimately, it reflects the effectiveness of quality control processes within an organization.
What are the dimensions of quality for manufactured products and rendered services?
There are several dimensions of quality for manufactured products and rendered services. These include the cost and longevity of the product or service.
When A Non-Conformance report generated?
A non-conformance report is typically generated when a deviation from established quality standards or procedures is identified during a process or activity. This report helps track the non-conformance, investigate its root cause, and implement corrective actions to prevent its recurrence. It is an essential tool for maintaining quality control and process improvements within an organization.
In terms of design quality and conformance quality explain how using the Six Sigma approach helped American Express?
Answer:Quality of design is the quality which the producer or supplier is intending to offer to the customer. When the producer is making the quality of design of the product, he should take into consideration the customer's requirements in order to satisfy them with fitness for use of the product. If the quality of design does not reflect the customer's requirements, the product which the producer offers him would not probably satisfy the customer, even if it does sufficiently conform to the design. Quality of design is usually indicated by completeness and correctness of specifications, drawings, catalogues, etc. and is measured with fitness for use.Quality of conformance is the level of the quality of product actually produced and delivered through the production or service process of the organization as per the specifications or design. When the quality of a product entirely conforms to the specification (design), the quality of conformance is deemed excellent.Specifications are targets and tolerances determined by the designer of a product. Targets are the ideal values for which production is expected to strive; tolerances are acceptable deviations from these ideal values recognizing that it is difficult to meet the exact targets all the time due to variability in material, machine, men and process.For example, if an engineering component manufacturer specifies the diameter of a steel pin as 2.525 + 0.005 mm, the value 2.525 is the target value and + 0.005 is the tolerance. In a similar way, in case of an Airline service, if on time arrival of a flight is specified as within 15 minutes of scheduled time, the target is scheduled time and tolerance is + 15 minutes.Quality of design is meant to introduce a new product or upgrade an existing product to meet customer requirements whereas Quality of conformance is the measure which determines whether the product is being manufactured according the design without much deviation or dissimilarity.
Discuss the difference between quality and reliability?
"Quality is conformance to customer expectations""Reliability is quality over time"
What are the 8 quality dimensions under manufacturing?
The 8 quality dimensions under manufacturing are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These dimensions focus on various aspects of a product to ensure it meets customer expectations and requirements.
