Go onto www.americangirl.com
You should come to the main page
at the top of the page there are 5 tabs, click the shopping tab
scroll all the way to the bottom of the page
there are 5 bold and underlined helpers
if you look under costumer service, the 4th down, says "Doll Hospital"
from then on, it should coach you along on what to do and the costs
no
A new head of hair will cost $44 dollars. For more specific information, check out the related links.
Buy another, if it`s relly that bad. Or if it`s not, the Doll Hospital would be cheaper
You can't get a new wig for a doll at the American Girl hospital, they will only replace the whole head. This is a problem for many collectors as the older dolls have slightly different faces, and a new head will change their appearance. Head replacement costs $39 plus shipping and handling ($6.95/doll I believe).
At any AG store
you send her to the doll hospital
Sorry...they won't.
Yup! You can download the hospital admission form from the American Girl website.
No, you don't need an appointment for piercing you American Girl Doll's ears. You can send your doll into the Doll Hospital (By American Girl) or you can go to an American Girl Doll store and they can pierce your doll's ears there.
If it's an American Girl doll you can send it to one of the American Girl stores, they will fix it for you.
Yes, it is pricey but she will come back as a whole new doll (literally).
You can ask for your doll to be freckled at the American Girl Hospital. You could also use water colors, I think.