If it is a group health insurance plan -- through your employer -- go to your HR person or your manager. They can get in touch with the insurance broker who sold them the plan.
If it is an individual plan -- one you bought on your own -- go to the broker who sold it to you.
Failing either of those, your state may have a consumer assistance department, within its insurance regulatory bureau. Go to your state government website and search for "health insurance consumer assistance."
Good luck!
To file a complaint regarding a violation of the Health Insurance Portability and Accountability Act (HIPAA), you can contact the Office for Civil Rights (OCR) within the U.S. Department of Health and Human Services (HHS). Complaints can be submitted online through the HHS website, via mail, or by phone. It’s important to file your complaint within 180 days of the incident. You also have the option to file a complaint with the healthcare provider or health plan involved.
If you have an unresolved problem with a health care provider, first try to communicate directly with them to discuss your concerns. If that does not resolve the issue, consider contacting the provider's customer service or patient advocacy department for assistance. Additionally, you can file a formal complaint with your health insurance company or the appropriate regulatory body. Keeping a record of all communications can also be helpful in resolving the issue.
Contact your Illinois Department of Insurance
The department of insurance for your state.
The insurance industry is the largest non-federally regulated industry in the US. Since the Federal Government does not regulate it, filing a complaint with the FTC would do you no good. Any complaint should be filed with your State Insurance Commissioner's office.
To file a complaint regarding a violation of your HIPAA rights, you can contact the Office for Civil Rights (OCR) within the U.S. Department of Health and Human Services (HHS). Complaints can be submitted online, by mail, or by email, and must typically be filed within 180 days of the alleged violation. You may also file a complaint directly with the healthcare provider or entity involved in the disclosure of your protected health information (PHI).
A provider is not required to accept Medicaid or private insurance. However, if the provider indicated to you that s/he was doing so in your case, there's at least an ethical problem. In Illinois, a provider who accepts a patient as Medicaid cannot bill the patient if Medicaid fails to pay due to the provider's negligence in billing.
If you feel something has been handled improperly, you should file a complaint with your states insurance department.
claim rejected
They should not drop you before a claim is settled. If they have contact your state department of insurance and file a complaint.
If you feel you haven't been treated fairly, I would file a complaint with your state insurance company or have your lawyer do it.
There might be a problem with your phone provider. You should file a complaint with them.