Describe an example of when you provided Excellent Customer Service at work?

Answer 1

Oh honey, let me tell you about the time a customer was throwing a fit like a toddler in a toy store. I kept my cool, listened to their rant, and then calmly solved their issue with a smile. They left happy as a clam, and I felt like a customer service superhero. Just another day in the life of a professional problem-solver!

Answer 2

You should answer such a question honestly, and give an example of an experience you have had that paints you in a good light. Experiences when you have given good customer service will go a long way to show an employer that you can provide good service working for them as well, since you have a history of good customer service in general.

Answer 3

Usually this question is asked when interviewing for a customer service position. You should think of a specific example, and describe it. Use an example of you GIVING great service, if at all possible. For example: I worked at Arnie's Steakhouse in Aurora. We had a mom come in with a baby and a crying toddler. Before their food arrived, I could tell the other customers were getting annoyed. I got some crayons and crackers for the toddler, and she stopped crying. If you've never had a customer service job, use an example of service you've received. Example: I went to the Red Robin restaurant next door to the movie theater in Aurora IL. Much to my surprise, they were mobbed on a Sunday afternoon at 3 pm, with only 3 wait staff on duty. Nevertheless, Tonya, the waitress was polite and helpful. The manager was helping to deliver food and the busboy refilled my drink. The staff showed great teamwork to deliver good service despite the rush. Not to be mean, but if you've racked your brain and you can't think of any examples, maybe this isn't the right career for you.

Answer 4

Many interviews will ask for an example of when you provided excellent customer service at work. It is a good idea to have an answer for this question ahead of time. Think about a time when things could have easily gone wrong but didn't because of your customer service skills.

Answer 5

This is one of the types of question that you may get at an interview; they are intended to get you to talk about yourself in a fairly informal manner. The questions are usually about some aspect of your own life so it is not possible for anyone else to answer them for you.

You should think carefully, before attending the interview, about such questions as this so as to be prepared when asked. There are several such questions and there is a great deal of information on the internet and elsewhere about techniques to employ when attending interviews.

Answer 6

Things like "When a customer was seeking our basic product prices and was provided other options of products that were available, and also how they were able to save some money as well," are good examples of customer service. If you have provided an experience like that, definitely cite that to your employer. They will be impressed by your quality of service and your good track record.

Answer 7

The best example to give is when you went out of your way to ensure a customer was satisfied. Or when a customer gave you a recommendation or praise to your boss or supervisor.