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as a customer care executive, one needs to face irate customers. few tips on how to handle them.

1. listen carefully and also respond.

2. allow the client to express their opinions.

3. maintain your personal integrity at all times.

4. be sympathetic and empathetic.

5. ask questions when in doubt.

6. apologize when needed.

7. move to solution mode, wherein you ask questions and help them clarify and provide a solution

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14y ago

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