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Depends on the hotel. I did this job for 2 years (front desk clerk, moved up to supervisor after 5 months). I had minimal training prior to starting. Usually you will be given a day or two to practice on a dummy training program. You must be quick on a computer, know the system well, and above all, BE GOOD TO EXCELLENT WITH PEOPLE. That part is not trainable. This was perhaps the most challenging job I ever had. You must be able to defuse angry persons, sooth those who are unhappy with their stay, and deal well with emergencies (fire drills or real fires, medical issues, strange persons in the lobby, etc...) One of my peers had a guest die on her shift. You also get some very nice people that just want to rest and relax, and those persons are a joy. It is challenging work, but if you are at all interested in the hospitality industry, it is the best place to start...gives you a good perspective.

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