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Exit:

Behavior directed toward leaving the organization, including looking for a new position as well as resigning

Voice

Actively and

constructively

attempting to

improve conditions,

including suggesting

improvements,

discussing problems

with superiors, and

some forms of union

activity.

Loyalty

Passively but optimistically waiting for conditions to improve,

including speaking up for the organization in the face of

external criticism, and trusting the organization and its

management to "do the right thing.

Neglect: Passively allowing conditions to

worsen, including chronic absenteeism

or lateness, reduced effort, and

increased error rate.

•Exit and neglect behaviors encompass

our performance variables-productivity,

absenteeism, and turnover.

Voice and loyalty are constructive

behaviors allow individuals to tolerate

unpleasant situations or to revive

satisfactory working conditions. It helps us

to understand situations, such as those

sometimes found among unionized

workers, where low job satisfaction is

coupled with low turnover.

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