What are the function of front office supervisor?

Answer 1

• Responsible for checking guests in and out of the Hotel.
• Issues room keys, pamphlets, discount cards, etc.
• Works in conjunction with the bell staff to assist guests to their rooms.
• Answers various questions from guests.
• Arranges transportation for guests.
• Computes bills, collects payment and makes change for guests.
• Makes coffee in the morning for guests.
• Arranges for champagne to be sent to rooms when appropriate.
• Runs various reports on the computer for management.
• Other duties as assigned.

Hotel, motel, and resort desk clerks are always in the public eye and are usually the first line of customer service for a lodging property. Their attitude and behavior greatly influence the public's impressions of the establishment. Front-desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments. Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. They report problems with guest rooms or public facilities to members of the housekeeping or maintenance staff. In larger hotels or in larger cities, desk clerks may refer queries about area attractions to a concierge and may direct more complicated questions to the appropriate manager. In some smaller hotels and motels where smaller staffs are employed, clerks may take on a variety of additional responsibilities, such as bringing fresh linens to rooms, and they are often responsible for all front-office operations, information, and services. For example, they may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator.

Answer 2

1. Overview of all the Front Office Department.

2. Checklist of all arrival and departures.

3. Handling complains and issue about the service.

4. Welcoming and greetings all the Guest and the VIP.

5. Bookings and Reservation.

6. Supervise the Front Office Staff in a Daily Basis.

7. Update and refer to the Front House Manager.

8. Coordinate and organaised the Front Desk task.

Answer 3

The front office department is the depsrtment that takes care of the front desk officers and personnel in a hotel. They are responsible for the booking of the guests, they keys and room assignments as well as reservations, checking in on customers, answering customer querries and such.

Answer 4

The job description of a front office assistant of a hotel is mainly customer service. The greet the guests, assign rooms, register them, and check them out. They give them prompt service and attend to their needs.

Answer 5

The duties and responsibilities of a front office supervisor are to be in charge of the workers in the front office. If someone does not show up to man the front office, they are going to have to either find someone else or do the job themselves.

Answer 6

The Function of Front Office supervisor :

*To organize all of the front office staffs

*take responsible about the front office job.

*To solve the problem which can't be solved by the staffs.

*Handling the SVIP or compliments guests.

*Take care all of the special events in the hotel.

Answer 7

The front office receptionist in a hotel has a primary duty of checking guests in and out. They also serve as a general source of information and direct inquiries to the right department.