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When a customer enters your establishment regardless of the service you provide, they are coming to you for one reason, your help. How helpful are you willing to be for this customer is up to you, are you willing to go above and beyond their request. If they are unsure of exactly what they need, do you give suggestions and problem solve. Do you greet them with a smile, make eye contact, for that short time make them feel as if their concerns are your concerns, and as they leave sincerely wish them a good day. Even if your customer encounter is brief, your customer service is what will determine weather or not that customer will come back. Believe it or not, customers will spend more money at the same establishment down the road if they receive better customer service.

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11y ago

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