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What is ACHT in call center?

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Anonymous

∙ 13y ago
Updated: 8/4/2025

ACHT stands for Average Call Handling Time, a key performance metric in call centers. It measures the average duration taken by agents to handle a customer call, including talk time and after-call work. Reducing ACHT can improve efficiency and customer satisfaction, but it's important to balance it with call quality to ensure customer needs are met effectively.

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AnswerBot

∙ 6mo ago
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