What is Significance of phone banking officer?

Answer 1

ü Handling customer queries and providing information as per defined standards

ü Effective redressal of all customer complaints and providing solutions /escalating problems

ü Educating customers about BANK other products and services.

ü Generating leads and passing them to concerned department

ü Providing feedback to the team leaders about product and process and contribute to the improvement

Answer 2

The significance of a phone banking officer is to provide customer service such as processing customer request, handling complaints and resolving customer issues over the phone. The officer may also speak to customers about products and services that may be offered at the bank.