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A quality manual is a comprehensive document that outlines an organization's quality management system (QMS) and its policies, procedures, and responsibilities related to achieving quality objectives. It serves as a guiding framework for ensuring consistent quality in products or services and compliance with relevant standards, such as ISO 9001. The manual typically includes information on the organization's quality goals, processes, and the roles of personnel in maintaining quality. It is a key component in promoting continuous improvement and customer satisfaction.

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What is the purpose of a quality manual and what is in it?

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