What is an example of outstanding customer service?

Answer 1

Here is an example of a customer's comment who received good service: "The customer service agent referred to me by my name, asked me how I was doing, and spoke to me in a pleasant, respectful voice. They made sure they obtained all of the details surrounding my situation/question and provided me with a good, easily understood answer. I felt like they understood my problem and they were concerned about doing their very best to help me. When they found that I had a problem they could not personally fix, they made sure I was able to speak with a manager who could help me."

Answer 2

This is a competency based interview question where they are looking for evidence of you having used the competency of customer service skills. To answer the question you should use the CAR format.

C = context - What was the situation

A= Action - What did you do

R = Result - what happened as a result of the action that you took

You should check out the competencies that are required before the interview using the job advert and the person specification. So if the advert says they need someone with the ability to work as part of a team you will be asked to provide evidence of how you have done this. Prepare your examples and rehearse them before the interview. In that way you can be more relaxed and confident.

The links below take you to a more detailed guide on preparing for interviews

Answer 3

I believe in the sales person and customer communication like attending to their needs and anticipating their needs when they need it. A good customer service example would be when you go shop and the customer service gives the best service and goes out of their way to make the customer feel that they are cared for as they shop and ectertained to meet their needs.

Answer 4

Good customer service skills help keep customers coming back to a business. These skills include good communication and listening as well as being polite.

Answer 5

a good customer service example would be to attend to the needs of the clients holistically. A friendly smile and patient demeanor is also essential for customer service.

Answer 6

online teaching to spread education

Answer 7

looking at them while there talking.