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Customers want to be able to rely on consistently high levels of
customer service. If you regularly need information from someone else at
work to do your own job properly then you will have serious difficulties
if they often let you down. And as an external customer, you are unlikely
to keep using a supplier that sometimes provides you with shoddy goods
or a slapdash service.
Wise businesses are aware of this and take steps to ensure they provide
consistent and reliable service to guarantee customer satisfaction.

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15y ago

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