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Secretaries, or Administrative Assistants as many are now called, have a wide variety of duties. In other words, it's no longer just typing. For example, they'll answer the phones and handle questions. They'll provide service to customers, clients, the boss, and perhaps others within the company. And they'll often put together reports, or assist with this. So soft skillswould consist of things like customer service, problem-solving, time-management, etc. In other words, the non-computer and tech skills that are also important to performing the job.

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