What sort of questions should you expect in a cabin crew or flight attendant job interview?

Answer 1

Cabin Crew Interview Questions

1. Tell us about yourself?

2. Why do you want to join us?

3. What would you like to do in five years' time ?

4. Do you prefer working with others or alone?

5. What are your biggest accomplishments?

6. What are your favorite subjects?

7. Why should we hire you?

8. What are your hobbies?

9. What is the worst feedback you have ever got?

10. What is the most difficult situation you have faced?

11.How do you measure talent?

12.How do/would you optimize performance and lift standards in a team?

13.Have you ever dealt with a customer making an unrealistic demand?

14.How would you respond if you were offered the job?

15.What would you do if you had to deal with an angry customer?

16.What will you bring to the job/company if we employ you?

17.Tell me about the culture at your last company/employer.

18.Tell me about your life at College or University (or even your time in your previous job).

19.What do you want to be doing in 2/5/10 years time? Or: Where do you want to be in 2/5/10 years time?

20.What is your ideal job?

21.What did you achieve in your last job?

22.What are your strengths?

23.What are your weaknesses?

24.Tell me about something recently that really annoyed you.

25.Give me an example of when you've produced some poor work and how you've dealt with it.

26.How do you plan and organize your work?

27.How many hours a week do you work/prefer to work?

28.Do you make mistakes?

29.What do you know about our company?

30.Why do you want to leave this job after only four months?

33.What do you think the employee's responsibilities are to the company?

34.Why do you want to change jobs?

35. How would you handle a drunk passenger.

36. Would you seat an incapacitated person in an exit row if the passenger wanted to move to that seat.

37. Would you seat a child in an exit row.

38. Would you ever upgrade a person for first class and if so, for what reasons.

39. How would you handle an upset passenger., or an angry passenger.

40. Would you accept a tip? What would you do if someone asked for your phone number?

41. Why do you think some passengers take their frustrations out on cabin crew, even though the cabin crew are trying

to help them?

42. What would you do if you saw one of your colleagues being deliberately rude to a passenger?

43. What would you do if a commercially important passenger complained that another commercially important

passenger is snoring too loudly behind him?

44. If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this

situation?

45. What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he

has to kneel down to conduct his prayer due to religious reasons

Answer 2

Why you want to be cabin crew member

What are your skills

What experience do you have

What are your ambitious

Why do you want to join the crew

Have you ever lost your temper

What are your weaknesses and strengths

Answer 3

Interviewing
Phone Interviews
After you apply for the job, the company may want to do a phone interview with you before seeing you in person. If that is the case, a representative from the company will contact you to set up a time.

If you get a phone interview with the company, be prepared to discuss in detail the different places you have traveled. If applying for a sales position with the company, you may be asked to participate in a sales scenario. When applying for any sales position, it is always good practice to do a sales roleplay on your own before the interview so you are more prepared for questions the company might ask.


In-Person Interviews
Once you get a face-to-face interview, you should be prepared for different interview processes. Each company has a different interview process, and one company may not have the same interview process every time. Some companies like to start out with a group interview in which several company representatives tell you more about the company. Whether you have a group interview, or a one-on-one interview, make sure you are very detailed and specific in your answers. Make sure you can provide detailed examples from your last job. Companies are interested in recent examples of your work. Make sure you are prepared to provide very specific examples, including dates, names, places, etc. Try to contain the examples you provide them with experiences that have happened within the last three years.

Most interview questions cover a specific time that you did such things as Multitasking, offered Exceptional Customer Service, Persuaded someone, Persevered against all odds and demonstrated attention to Detail. Tell a story - don't answer in the abstract.

Also do your research on the company. In nearly every interview you are asked what you know about the company and why you want to work for them, as well as your expectations for salary, benefits, and commission.

At this point, a company may also discuss the benefits and compensation package, but some companies wait until they offer you the position to discuss any compensation. With a sales position, a portion of your salary will be based on commission, and the company will outline the commission percentage you will receive. Most of the time, this percentage will be based on how much you actually sell once you are hired.


The Next Step
After an average of two - three personal interviews, most companies will make the decision on whether or not they want to offer you a position. However, before offering you a position, some companies will put you through a personal assessment to further gauge if you are qualified for the role. Assessments can include anything from giving you a test, having you fill out a workbook, having you answer phones, or having you assist in some capacity at that company.

The Offer
If you do well in your interviews, and remain completely honest, providing detailed answers, you should do well. If you meet the company's criteria and your references check out, hopefully you will be offered the job!