[1].Identify the data involved and possible information generated by these data in the organisational activities mentioned in the case.
please give me a description of hotel front office (complaints , glitches
Hotel management refers to professional management techniques used in the hospitality sector. These can include hotel administration, accounts, marketing, housekeeping, front office or front of house, food and beverage management, catering and maintenance.
A basic definition of a front office is the management or administrative officers of a business or other organizations. It is basically the head of the company where customers can receive information.
Front office systems refer to software and tools used to manage customer-facing activities in businesses. Examples include Customer Relationship Management (CRM) systems like Salesforce, which help track customer interactions and sales leads; marketing automation platforms like HubSpot, which manage marketing campaigns; and e-commerce platforms such as Shopify, which facilitate online sales. Additionally, help desk software like Zendesk enhances customer support by streamlining communication and ticket management.
Francis Frazee Hamilton has written: 'Hotel front office management' -- subject(s): Hotel management
front office cashier is the person in front office dept. who handles front office cash flow.
In hotel operations, the back office supports the front office by managing essential administrative tasks such as accounting, payroll, and inventory management. This ensures that the front office staff can focus on guest interactions and service delivery without being burdened by logistical details. Additionally, the back office analyzes data related to occupancy rates and revenue, enabling the front office to make informed decisions to enhance guest experiences and optimize operations. Overall, the back office plays a crucial role in maintaining the efficiency and effectiveness of front office operations.
Dont know now but till few years Front Office POS was Fidelio and in Restaurants was Shawman I am with Taj group of Hotels and they use Fidelio as PMS, i am not sure about other areas.
1. Time Management 2. Communication Skills 3. Personality development.
front office is not a office with four walls but it is called front office because different sub sections work under it.
front office equipments
front office personnel