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It depends on what position you have in the retail industry. If you're a sales representative for a retail store, the best personal qualities you could have is being very personable, approachable and helpful. A good smile and a way with words are probably your best weapons in the retail industry.

Because the retail industry is mainly face-to-face interactions with people, you need to be able to approach people and establish a rapport with the customer immediately. Once you have rapport, you need confidence and knowledge in whatever it is you're selling. If you're confident and you sound like you know what you're talking about, it makes it a lot easier for the consumer to trust your advice or opinion on a product or service.

Probably the best skill you could have in the retail world is a way with words. If you speak eloquently and use power words that add impact and extra value to the product, it will make it a lot easier to sell your product as well as instill more trust in your opinions and advice about the product or service you're offering.

So, in short, if you can speak with confidence and can make people laugh or smile, but can also get down to business about the products or services you're trying to sell, you will be successful.

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16y ago

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