I ask them to explain what has happened and why they are upset. Then I try to diffuse the situation -- as in offering something to appease them. Then ask if that would satisfy them or what they would like to see happen. Usually, that works. I have found that most people want to be listened to and to have their gripe addressed. And if the complaint is via a letter or an email and immediate response does wonders
Do not argue.Be a good listener.Be sympathetic and express regret.Try to rectify the situation.above are the solution to handle irate customer on the phone.Note: If any gest irate it means he wants solution... then try to solve the problem.
Irate customer means angry customer. The customer who is angry because of poor services provided.
Personally, I would call security, or the police. You should not be subjected to such abuse.
A customer who is very angry.
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
the irate man stormed down the checkout line to return his defective coffee machine
Give an example on the steps you would take to take care of an angry customer
Offer any and all support that you are able to give to the customer. If the customer continues to be irate ask them if they would like to speak to management. If they refuse and the solution to the problem is out of your hands politely state that management would be more able to help them fix the problem. Do not under any circumstances let the customer push you to make any unprofessional remarks that may endanger your employment.
remain calm and notify the manager
listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.
Irate customers tend to challenge you and stress you out. The best way to handle the situation is to remain calm and listen to the customer.
The best way to retain an irate customer is to make him feel customer. Make a customer feel special for the company and SMILE and TALKING is the best way to Retain