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The following is an incomplete list of metrics:

  • Are the prices considered low compared to the competition?
  • Are the staff friendly and knowledgeable about the store layout and product? Can you get good customer service?
  • Does the supermarket stock the products that customers want?
  • Are there good "specials" on?
  • Is the supermarket hygenic and well presented?
  • Is the supermarket marketing as a quality brand?
  • Is the floor stock in good condition and before its use by date?
  • Does the store have a good refunds policy?
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Wiki User

15y ago

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