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I have written these steps as general guidelines. They are designed to ensure that you can sue the store if your injuries are the store's fault. (See the Related Questions below.)

1. If you are not injured (and you're sure you're not injured) get up and proceed with your shopping. If you have the slightest inclination that you are injured, proceed to step 2.

2. Do not get up yourself. Instead, summon another customer, or preferably, an employee, and have that person help you up. If your injuries are serious (head injury/concussion, severe pain, etc.) do not get up. Instead, yell for an employee and have that person call for an ambulance.

3. If you have not already been taken away in an ambulance, visually observe the area of the fall with the store employee and note anything unusual (poor lighting, spills, obstructions, etc.). Ask the store employee to make an incident report which documents the fall and your observations. If the store will not make a report, document your observations on paper. It would also be very wise to take photographs of the area, if you have a camera (or camera phone). The more photos, the better!

4. If you have any pain or minor injuries, you should see your doctor right away.

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16y ago

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