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A complaint procedure is a formal process established by an organization to address and resolve grievances or issues raised by employees, customers, or stakeholders. It typically outlines the steps individuals should follow to file a complaint, the required documentation, and the timelines for responses. The procedure ensures that complaints are handled fairly and consistently, promoting accountability and transparency within the organization. Ultimately, it aims to enhance satisfaction and trust by providing a clear pathway for addressing concerns.

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1mo ago

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