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Currency - is the information up to date? Accuracy - accurate for its use - i.e. daily production figures, weekly sales figures, monthly overall figures, yearly production figures rounded up to nearest £'000 Relevance - how relevant it is to the end user - i.e. a machine breaks down 4 times in one day - who needs to know this - the operations director - no - the quality assurance supervisor - yes. Completeness - incomplete information has an affect on the decision making process of the end user Cost effectiveness - how much does it cost to collate the information - is this feasible? Is it a tanglible cost - can it be quantified - savings on Work In Progress? Is it intangible - i.e. customer satisfaction

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