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1. Know Customer

2. Continual Rapid Improvement

3. Unified Purpose

4. Know the Competition

5. Focus

6. Organise Resources

7. Invest in Human Resources

8. Maintain Equipment

9. Simple "Best" Equipment

10. Poka Zoka

11. Cut Flow Time

12. Cut Set-up

13. Pull System

14. Total Quality Control

15. Fix Causes

16. Visibility Management

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