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From Customers perspective:

Satisfication after the delivery of the product is the ultimate validation of the product quality.

  • Receiving the right product for their use.
  • Being satisfied that their needs have been met.
  • Meeting their expectations.
  • Being treated with integrity and respectively.

From the Producer's perspective :

Developing and producing the product in accordance with the specification is the path to achieving quality.

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15y ago

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