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Not everyone can be a manager. Certain skills, or abilities to translate knowledge into action that results in desired performance, are required to help other employees become more productive. As identified by Robert Katz, there are three essential management skills.

Technical Skills: Technical skill encompasses the ability tom apply specialized knowledge or expertise. Accountants, engineers, market researchers, and computer scientists, as examples, possess technical skills. Managers acquire these skills initially through formal education and then further develop them through training and job experience. However not all technical skills have to be learned in schools or formal training programmes. All jobs require some specialized expertise, and many people develop their technical skills on the job.

Human Skills: The ability to work with, understand, and motivate other people, both individually and in groups, describes human skills. Many people are technically proficient but interpersonally incompetent. They might be poor listeners, unable to understand the needs of others, or have difficulty in managing conflicts. Bacause managers get things done through other people, they must have good human skills to communicate, motivate, and delegate.

Conceptual Skills: Managers must have the mental ability to analyse and diagnose complex situations. These tasks require conceptual skills. Decision making, for instance, requires managers to identify problems, develop alternative solution to correct those problems, evaluate those alternatives, and select the best one, Managers can be technically and interpersonally competent yet still fail because of an inability to rationally process and interpret information.

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