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The five key elements of quality management are customer focus, leadership, engagement of people, process approach, and continual improvement. Customer focus ensures that organizations understand and meet customer needs, while leadership establishes a unified direction and fosters an environment supportive of quality objectives. Engaging people involves empowering employees at all levels to contribute to quality initiatives. The process approach emphasizes understanding and managing interrelated processes for efficiency, and continual improvement drives ongoing enhancement of overall performance and quality.

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