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Service Level Management exists to ensure that services fully align with the needs of the business and meet the customers' requirements for functionality, availability and performance. The goal is to ensure that levels of service are negotiated and agreed with customers and all services are delivered to the agreed service levels defined in terms of agreed performance indicators. Service Level Management (SLM) must also ensure that services are continually improved where improvements are required by the customer and can be justified in terms of their cost.
SLM is vital to Continual Service Improvement (CSI). SLM's goal is to maintain and improve IT service quality by a continuing process of agreeing, monitoring and reporting on IT service achievements and initiating corrective action where there is a business case for doing so and the business agrees that action should be taken. SLM supports the Seven-step Improvement Process because SLM determines what is to be measured, monitored and reported. It works with the business and customers to agree new requirements and identify service improvement opportunities and priorities. This information and the activities it drives are an important part of CSI
What else can I help you with?
What are the fundamental goals of risk?
what are the fundamental goals of risk management
What are the management strategies for service business?
management strategies for service bussiness
Where do you see the contribution of human resource management in achieving organizational goals?
Many people feel that human resource management are a barrier to the achievement of organizational goals.
Goals and objectives of production management?
anonymous
What is the importance of Industrial management?
Industrial management is using human and non human resources to achieve goals. The importance of industrial management is the utilization of organizational resources to achieve industry set goals.
What are the fundamental goals?
What are the fundamental goals of risk management
What are the fundamental goals of risk?
what are the fundamental goals of risk management
What are the fundamental goals RM?
What are the fundamental goals of risk management
What are the fundamental goals of RM?
What are the fundamental goals of risk management
What are the goals of cash management for a business?
The goals of cash management should be applied to every business. Cash management ensures that a business can manage funds and maintain their operational need, business obligations, and profit goals.
What are the processes in ITIL Service Design?
Service Design processes are focused on operational control: • Service Catalogue Management • Service Level Management • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Supplier Management
What is management objectives?
Management by objectives refers to giving employees goals and managing those goals instead of micromanaging them. If you manage the goals, then you are able to meet your performance objectives.
What are the management strategies for service business?
management strategies for service bussiness
How management help you to achieve your goals?
management and marketing is conducted to achieve ______ goals 1- management 2 supervisory 3 individual 4 organizational 5 individual and organizational
What has the author James A Fitzsimmons written?
James A. Fitzsimmons has written: 'Service management for competitive advantage' -- subject(s): Service industries, Management 'Service operations management' -- subject(s): Service industries, Management, Study and teaching, Industrial management, Operations research
Where do you see the contribution of human resource management in achieving organizational goals?
Many people feel that human resource management are a barrier to the achievement of organizational goals.
Goals and objectives of production management?
anonymous
