What are the principles of ISO 9001?

Answer 1

The latest standard is based on process model and is developed by using a core set of eight quality management principles defined in ISO 9000:2005, Quality management systems Fundamentals and vocabulary, and ISO 9004:2009, Managing for the Sustained Success of an Organization. These are:

• Customer focus: An organization is dependent on its customers and should therefore understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.
• Leadership: Leaders establish unity of purpose and direction of an organization. They should create and maintain the internal environment in which people can become fully involved in achieving an organization's objectives.
• Involvement: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
• Process approach: A desired result is achieved more efficiently when related resources and activities are managed as a process.
• System approach to management: Identifying, understanding, and managing a system of interrelated processes because a system contributes to an organization's effectiveness and efficiency in achieving its objectives.
• Continual improvement: Continual improvement of an organization's overall performance should be a permanent objective of the organization.
• Factual approach to decision making: Effective decisions are based on the analysis of data and information.
• Mutually beneficial supplier relationships: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Answer 2

The principles on which ISO 9000 are based come from:

Answer 3

79