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Incident Management is a structured approach to identifying, managing, and resolving incidents that disrupt normal service operations within an organization. Its primary goal is to restore services as quickly as possible while minimizing impact on the business. This process typically involves incident detection, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure. Effective Incident Management enhances service quality, increases customer satisfaction, and improves operational efficiency.

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What best describes benefit of NIMS?

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