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The tool known as the Cranfield Grid (Ward and Griffiths, 1996) is useful in analysing the deployment of information systems. The Cranfield Grid (diagram 1) is a quadrant diagram having the categories of 'support', 'operational', 'strategic' and 'high-potential'. It is expected that an organisation will require information systems in all four quadrants if it is to prosper.

The information systems in these four zones must support all the business processes of the organisation as well as propel it into the future.

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