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The Juran Trilogy is a method for quality in business management. It was created by Dr. Joesph M. Juran. It consists of three steps: quality planning, quality control and quality improvement. Supposedly, if followed, one's business will be successful and its clientele will be satisfied. For more in depth information, go to: http://www.businessgyan.com/content/view/5681/448/http://www.juran.com/TopMenuPages/who_sub_founder.aspx

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16y ago

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