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In Total Quality Management (TQM), a manager's role is to foster a culture of continuous improvement and quality excellence within the organization. This includes providing clear vision and leadership, facilitating teamwork, and empowering employees to take ownership of their work processes. Managers should also ensure effective communication of quality goals and standards, and actively participate in training and development initiatives to enhance skills and knowledge. Ultimately, their role is to align organizational strategies with quality objectives to drive customer satisfaction and business success.

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1mo ago

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