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This sentence emphasizes that customer service is a continuous process that begins the moment a customer interacts with a business, whether through inquiries, purchases, or support. It highlights the importance of every touchpoint in shaping the customer’s experience and satisfaction. The service doesn't conclude until the customer's needs are fully met, reinforcing the idea that ongoing support and responsiveness are crucial for fostering loyalty and trust. Ultimately, effective customer service is about ensuring a positive experience from start to finish.

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1w ago

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Customer service starts withe the first contact a customer has with your organisation and only ends when the customer is satisfied what does this statement mean?

This statement emphasizes that customer service encompasses the entire journey a customer experiences with an organization, beginning from their initial interaction. It highlights the importance of every touchpoint in building a positive relationship and ensuring customer satisfaction. Ultimately, effective customer service is not just about resolving issues but also about fostering ongoing engagement and support until the customer feels valued and content.


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