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Good customer service depend on building an initial and ongoing positive rapport with a customer.

There are many ways to build this relationship:

-Effective and efficient communication and negotiation skills - interpersonal skills

-Actively listening to what your customers are telling you

-Asking questions in order to clarify customer needs

-Providing information about your organisation, products and services

-Providing information to support satisfactory problem solutions or persuade customers to purchase the product/service

on offer

-Making a genuine effort to meet or exceed customer needs

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12y ago

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What is the purpose of customer relationship marketing?

The purpose of customer relationship marketing is that it allows businesses to build long-term relationships with their new or old clients. Customer loyalty is also built through it.


What methods do you use to build a good customer rapport?

Give fair deals and keep your word.


What can CRM marketing do for a company with a strong customer base?

CRM marketing can help any business as it is geared towards retention of customers. CRM marketing will help you to get a plan to gain customer trust and build a good relationship with the customers that you have, this will also help you to gain new customers.


How accommodating customers delivery needs contributes to customer loyalty?

Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.


Describe the importance of using empirical evidence when making decisions about customer service?

Empirical evidence is used to predict consumer purchasing power, and to forecast marketplace acceptance of products and services. Empirical evidence also enables organisations to build into its operations cost effective and efficient processes and procedures that will result in customer needs being met in a timely manner.

Related Questions

Is build a bear likely to be successful in continuing to build customer relationship why or why not?

yes she build a relation ship between customer


How can one build a Customer Service System?

One can build a Customer Service System by hireing qualifycated people. Understanding the customer is the most important thing. One need to build a relationship with the customer by offering what he needs.


What is customer service representatives?

To build relationship with customer and provide information ,represent product anCompany .


What is Another word used to build a great relationship with a customer?

rapport


What is the purpose of customer relationship marketing?

The purpose of customer relationship marketing is that it allows businesses to build long-term relationships with their new or old clients. Customer loyalty is also built through it.


What methods do you use to build a good customer rapport?

Give fair deals and keep your word.


To build a report with a customer What does the word report mean in this sentence?

report means nothing in this sentence. The word you are looking for is rapport and it means a relationship or bond with the customer.


How do you say i would love to build a relationship with you?

I would love to build a relationship with you


What methods are used to build a good customer rapport?

Smile, agree with them, and do your best to give them everything that they want, within your corporate guidelines. Sincerely work at exceeding their (perceived) expectations.


How do you build a girlfriend?

The question should be how do you build a relationship. A relationship is built through trust, commitment and love.


How did you built lasting relationship with customers?

You can build lasting relationships with customers by providing excellent customer service. Customers know when you listen to them and really care about their needs. They will trust you if they think you care.


How and why Communication helps in creating customer satisfaction?

Customers want to know that their needs are being addressed. A customer may not always articulate their needs effectively; therefore, the seller must actively engage the customer by asking key questions. The customer also wants to be informed of any issues as soon as they are known. This eliminates the surprise element which can upset the customer. Communication is necessary to build trust in the business relationship, which creates customer satisfaction