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Difference between customer care and customer service?

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Anonymous

 ∙ 11y ago
Updated: 9/15/2023

Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.

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Wiki User

 ∙ 11y ago

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What is the difference between customer service and customer care?

The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.

Customer care definition?

Customer care is also known as customer service. It is the provision of service to customers before, during, and after a purchase.

What is meant by a care token in customer service?

A care token is a gesture made by the company to retain a customer after his/her having experienced bad customer service.

What is another title for a customer service manager?

Customer Relationship Manager Customer Solution Manager Customer Account Manager Customer Care Manager Client Care Manager Customer Experience Manager Client Care Manager

Difference between great and good customer service?

Great customer service goes beyond meeting basic expectations; it involves creating memorable experiences through personalized interactions, proactive problem-solving, and genuine empathy. Good customer service fulfills customer needs adequately but may lack the extra effort to build strong relationships or leave a lasting impression. In essence, great service anticipates and exceeds expectations, while good service simply provides what is necessary. The distinction lies in the level of care and engagement provided to customers.

Related Questions

What is the difference between customer service and customer care?

The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.

Customer care definition?

Customer care is also known as customer service. It is the provision of service to customers before, during, and after a purchase.

What is health-care customer service?

it means customer care service delivered in healthcare providers such as clinics and hospitals

What is meant by a care token in customer service?

A care token is a gesture made by the company to retain a customer after his/her having experienced bad customer service.

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What is the difference between health and healthcare?

A health professional is the person that provides the service of health care.

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What is another title for a customer service manager?

Customer Relationship Manager Customer Solution Manager Customer Account Manager Customer Care Manager Client Care Manager Customer Experience Manager Client Care Manager

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What is a customer care specialist?

A customer service specialist provides support and help for customers having problems with a product or service.

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