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you guess in your head and check when it comes :D

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14y ago

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How do you calculate Average Handling Time in call centre?

to calculate your average handling time: average talk time+after callwork+hold time divided by the number of calls


Average Handling Time?

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What is AHT in call center?

Average Handling Time. It is The Average time to take One Call.


Definition of average handling time?

Full form of AHT


How do you choose appropriate forecasting model?

1) Who will be using the forecast and what information do they require? 2) How relevant is historical data, and what is its availability? 3) How accurate does the forecast have to be? 4) What is the time period of the forecast? 5) How much time do we have to develop the forecast? 6) What is the cost or benefit (value) of this forecast to our company?


What is forecast error?

In statistics, a forecast error is the difference between the actual or real and the predicted or forecast value of a time series or any other phenomenon of interest.


Can you learn what the climate is like in another state by checking the daily weather forecast why or why not?

Checking the daily weather forecast can give you a snapshot of the current weather conditions in a state, but to understand the overall climate patterns (like average temperatures, rainfall, etc.), you would need to look at historical weather data over an extended period of time. Climate is the long-term average of weather patterns, which cannot be fully captured by a single day's forecast.


What are some important call center metrics?

Some important call centre metrics are: Quality score, first call resolution (FCR), customer satisfaction, service level, average handling time, right party connects, net promoter, forecast accuracy, revenue, utilisation, calls per hour, conversion rates, employee engagement, speed of answer, to name a few.


What is the average time complexity of the algorithm being used for this task?

The average time complexity of the algorithm being used for this task is the measure of how the algorithm's running time grows as the input size increases. It helps to understand how efficient the algorithm is in handling larger inputs.


In which year DID The weather forecast appear in The Times newspaper for the first time?

In_which_year_DID_The_weather_forecast_appear_in_The_Times_newspaper_for_the_first_time


Which primary source should information be obtained regarding expected weather at the estimated time of arrival if your destination has no Terminal Forecast?

Area Forecast.


What was the weather forecast in March 2009 in Charleston SC?

I don't have access to specific historical weather forecast data. However, in general, Charleston, SC tends to have moderate temperatures in March, with an average high of around 68°F and an average low of around 48°F. It can also be somewhat rainy during this time of year.