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With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail.
Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
What else can I help you with?
How is technology changing the nature of customer service and service offerings in both serviceand product industry?
Technology is revolutionizing customer service by enabling real-time communication and personalized experiences through chatbots, AI, and social media platforms. In the service industry, automation streamlines processes, allowing for quicker responses and tailored solutions. In the product industry, advancements like IoT provide customers with enhanced product insights and support, fostering a more interactive relationship. Overall, technology enhances efficiency, accessibility, and customer satisfaction across both sectors.
Nature of service marketing and classifications of service marketing?
1. customers donot obtain ownership of services. 2.services are perishable 3.customer may be involved in production process 4.promotion needs differnt approaches. 5. employess are considered more important customer.
Are the jobs represented at a help desk the same as those offered by the customer service department?
Yes, generally speaking, the jobs represented at a help desk are similar to those offered by the customer service department. However, the help desk tends to be more helpful when you have questions of a more technical nature.
What factors affect how a customer's special needs are accomadated?
Several factors affect how a customer's special needs are accommodated, including the nature of the special needs themselves, the resources and training available to staff, and the policies of the organization. Additionally, effective communication between the customer and the service provider is crucial to understanding specific requirements. The physical environment and available technology can also play significant roles in ensuring appropriate accommodations are made. Lastly, cultural sensitivity and awareness can influence the effectiveness of these accommodations.
What is so distinct about service marketing that it requires a special approach and set of concepts?
Service marketing is distinct because services are intangible, inseparable from their providers, and often perishable, making traditional marketing strategies less effective. The focus shifts to managing customer relationships, emphasizing trust and satisfaction, as the service experience is co-created between provider and customer. Additionally, the variability of service delivery necessitates a greater emphasis on training, consistency, and quality assurance to meet customer expectations. This unique nature of services requires tailored concepts such as the service marketing mix (7 Ps) to address these challenges effectively.
How is technology changing the nature of customer service and service offerings in both serviceand product industry?
Technology is revolutionizing customer service by enabling real-time communication and personalized experiences through chatbots, AI, and social media platforms. In the service industry, automation streamlines processes, allowing for quicker responses and tailored solutions. In the product industry, advancements like IoT provide customers with enhanced product insights and support, fostering a more interactive relationship. Overall, technology enhances efficiency, accessibility, and customer satisfaction across both sectors.
Service problems occur because of the inherent complexity and variability of?
service operations, which can involve a wide range of activities and interactions between customers, employees, and systems. Factors such as changing customer needs, employee performance, technology issues, and external influences can all contribute to service problems. Effective management of these complexities is essential to delivering consistent and quality service to customers.
What is Coimbatore Institute of Technology's motto?
Coimbatore Institute of Technology's motto is 'Nature in the service of man'.
What are some common complaints about O2's customer service?
The main common complaint with O2 customer service is the impersonal nature in which it is set up. People don't like getting automated messages that do little to solve the problem, and customer service reps who might as well be automated messages.
What are the nature of customer complaint?
the color of product is pale and not interesting to buy
Explain the bases of classification of services?
Services can be classified based on various factors, such as the nature of the service (tangible or intangible), customer involvement (people-based or technology-based), service delivery (face-to-face or automated), and customization levels (standardized or customized). These classification bases help businesses understand the unique characteristics of each service and tailor their strategies accordingly.
how do you identify with customer service characteristics in terms of their quantitative nature?
To meet their standard of products they want
Which is more important technology or nature?
Nature is the most important. Without this technology would not exist and the foundation of technology is in nature. Technology helps us but the question is "Does technology help nature?" .Well we all know nature helps technology. For example: technology get their materials in our environment specifically in the nature. Even though technology now will not exist we could still live but without nature we will all die and leave this earth with nothing!
Nature of service marketing and classifications of service marketing?
1. customers donot obtain ownership of services. 2.services are perishable 3.customer may be involved in production process 4.promotion needs differnt approaches. 5. employess are considered more important customer.
Are the jobs represented at a help desk the same as those offered by the customer service department?
Yes, generally speaking, the jobs represented at a help desk are similar to those offered by the customer service department. However, the help desk tends to be more helpful when you have questions of a more technical nature.
How technology affects nature?
Technology has affected nature in a great number of ways. Technology has improved irrigation in farmland but increased pollution in water.
What are the nature and scope of education?
nature of educationol technology
