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To assess a customer's need for urgency, I would first ask open-ended questions to understand their situation and priorities. Listening carefully to their responses can reveal the importance of timing in their decision-making process. Additionally, I would observe any expressed concerns or deadlines they mention, as these can indicate a heightened sense of urgency. Finally, I would gauge their emotional tone and body language to further assess how urgently they feel about their needs.

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5mo ago

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