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Asking for the customer's ideas on how to address their concerns can be effective, as it empowers them and shows that their input is valued. This approach fosters collaboration and can lead to solutions that better meet the customer's needs. Additionally, it can enhance customer satisfaction and loyalty by demonstrating a commitment to addressing their concerns thoughtfully. However, it may be ineffective if the customer is looking for immediate solutions or if their suggestions cannot be realistically implemented.

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1mo ago

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Ineffective


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You are working in a store at a very busy time As you are helping one customer several other customers are asking you for assistance How effective or ineffective would it be to call another employee?

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Asking your supervisor to schedule you to work with somebody else is effective or ineffective?

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Is asking for the customers ideas about how to best deal with the concern effective?

Yes, asking customers for their ideas on how to address their concerns can be highly effective. It not only empowers customers by valuing their input but also fosters a sense of collaboration. This approach can lead to tailored solutions that better meet their needs and enhance customer satisfaction. Furthermore, it can strengthen the relationship between the business and its customers, promoting loyalty.


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Effective; you need to understand the situation.


Asking for the customer's ideas about how to best deal with the concern?

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Is listening to and understanding how the customer feels about the situation effective or ineffective?

Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.