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Customer Service Consultant duties and responsibilities:ü Consult with customers about their product or service needs or their wants. ü Analyze what the customer says they want and need then tailor it to what CNS offers. ü Troubleshoot products and services to best fit their needs and expectations.ü Receive customer calls of requests for products and services. ü Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants. ü Middle liaison between the workers (technicians, SBC and whoever supplies the products or services) and the customer. ü Testing of new products. ü Full responsibility of ensuring that campus is aware of what products and services (applicable to CCU) is trained in understanding what products and services are available, what they do, and how they can order them. ü Provide customer service to faculty, staff, and some students who receive number by accident for help. ü How it gets to the campus is where the two really come together.
A costumer service officer should provide Quality Costumer Service. However, the CSO is a distinct job position, acting as a go-between for the customers shopping in the storefront and the costumer(s) sewing in the back room.
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