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Front office personnel often utilize techniques such as relationship building, active listening, and personalized communication to enhance the customer experience and drive sales. They may employ upselling and cross-selling strategies to suggest additional services or products based on customer needs. Additionally, effective use of technology, like CRM systems, helps them track customer preferences and tailor their approach accordingly. Lastly, creating a welcoming and engaging atmosphere can significantly influence customer decisions and foster loyalty.

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1mo ago

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