0
What else can I help you with?
Characteristics of service and their marketing implication?
The characteristics of service are perish ability, intangibility, heterogeneity variability, and inseparability. Their marketing implication are that quality is reliant upon uncontrollable factors, lack of being sure whether the deliveries are the correct ones to be promoted and planned, satisfaction and delivery to the customer are dependent on employees.
How would you demonstrate excellent customer service?
Customer service in general is an easy thing to provide. The best way to approach customer service is to always focus on the customer and his or her needs. When somone arrives to a business for a particular item or service you should do everything you can to make them feel as though they are the only person there at the moment regardless of how busy things are. Using the person's name and treating them kindly, professionally, and with kindness are all important factors to consider. Despite the lack of excellent customer service in today's world the need for it has never gone away.
Why is it important for managers to use measurable customer service standards?
Well, sugar, let me break it down for you. Managers need measurable customer service standards so they can keep track of how their team is performing. It's like having a GPS for your customer service - you need to know where you're at and where you're going. Plus, having measurable standards helps managers identify areas for improvement and hold their team accountable. It's just good business sense, honey.
Why firm fail to realize important of customer?
Some reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethics
Why is customer service so rare?
Customer service can be rare due to several factors, including cost-cutting measures that lead companies to prioritize automation over human interaction. Many businesses may also lack proper training and resources for staff, resulting in inconsistent service quality. Additionally, the increasing focus on efficiency often overshadows the importance of personal connections with customers, leading to a transactional approach rather than a relationship-driven one. This combination creates an environment where exceptional customer service is not the norm.
Why hotels loose guest?
It could be one out of a hundred reasons or a combination of part or all of them. Basically, it could be because the hotel itself does not meet customer expectations. It could be because employees lack good organizational, management, and customer service skills therefore not meeting the needs, wants, and desires of the guests.
Characteristics of service and their marketing implication?
The characteristics of service are perish ability, intangibility, heterogeneity variability, and inseparability. Their marketing implication are that quality is reliant upon uncontrollable factors, lack of being sure whether the deliveries are the correct ones to be promoted and planned, satisfaction and delivery to the customer are dependent on employees.
What are the 5 reasons not to rely on outsourcing or contracting out?
Lack of accountability, lack of control over quality and/or customer service, potential exposure of liability for acts of contractor, customer perception of lack of being invested in providing the process or service, potential loss of trade secrets/client list. I just made these up but I think they are true.
What are the causes of ineffective information communication technology on service delivery in health?
lack of skills
Customer Service: An Exciting, Dynamic Field?
Customer service jobs provide a valuable service to both companies and clients. Customer service representative form the bridge that connects the company with its clients; those who work in this represent the company to the world. Those seeking a fun, dynamic career will find opportunities in the customer service field. Most customer service jobs do not require extensive education. A high school diploma, however, is often required, and college degrees can help. Many colleges offer hospitality management programs that can help graduates find upper-level jobs. College students who want to work in the customer service field can consider getting a degree in communication. Another option to consider is a finance degree, which can help customer service employees take on management opportunities. Customer service jobs provide room for future growth. By working directly with clients, customer service employees get to know their demands and may learn ways to improve the company's activities. It is not uncommon for a company to consider customer service employees who lack the traditional qualifications for a particular job. The requirements of customer service work are changing rapidly. Those who worked in the field in past decades were often responsible for handling phone systems and mail from customers. Information was generally tabulated and logged manually. Today, customer service representatives are increasingly being asked to use computerized systems for most of their work. Some level of computer expertise is necessary for many jobs. In order to land a customer service job, a candidate will want to ensure that he or she dresses well during the interview. Candidates can improve their chances of being hired by speaking clearly and professionally. It is important for candidates understand that good customer service requires them to be patient with difficult customers; interviewers will likely ask applicants how they would respond to challenging situations that may arise. While computers and automated systems are threatening many jobs, most experts believe that customer service jobs are safe because customers prefer human interaction. The field also offers employees to opportunity to work with and help customers, which many find rewarding. Those who enjoy helping people should consider if the the customer service field is right for them.
What causes conflicts between individuals?
Conflict can arise when one party feels it lacks important information. Lack of Resources, If employees feel there is a lack of resources needed to do their job, competition will arise among employees
How would you demonstrate excellent customer service?
Customer service in general is an easy thing to provide. The best way to approach customer service is to always focus on the customer and his or her needs. When somone arrives to a business for a particular item or service you should do everything you can to make them feel as though they are the only person there at the moment regardless of how busy things are. Using the person's name and treating them kindly, professionally, and with kindness are all important factors to consider. Despite the lack of excellent customer service in today's world the need for it has never gone away.
Why is it important for managers to use measurable customer service standards?
Well, sugar, let me break it down for you. Managers need measurable customer service standards so they can keep track of how their team is performing. It's like having a GPS for your customer service - you need to know where you're at and where you're going. Plus, having measurable standards helps managers identify areas for improvement and hold their team accountable. It's just good business sense, honey.
How has customer service changed?
It has changed in many ways. We now live in a generation where many people do not want to work. They rather live off welfare then grow up and get a job. If a person doesn't want to work in the first place how can there customer service be good. I am constantly blown away by the employees at so many large fast food chains and walmart. Walmart hires more ex convicts then any other store and has had more money stolen from there employees than any other company. Customer service has changed because managers simply hire people they are friends with now and don't care if they are a hard worker or not. People used to be polite and have manners. Now they lack energy and don't have enough willpower to do anything.
Why firm fail to realize important of customer?
Some reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethicsSome reasons would include:* Lack of social responsibility * Poor management * Lack of understanding about customer behavior * Lack of passion for mankind * Lack of business ethics
What causes lack of stool production?
whay causes lack of stool production
How can culture be created and sustained?
There are seven steps in creating culture and sustain a culture, they are as followsStep 1 - Communication and AwarenessThis step ensures that all employees of the organization are on the same page regarding the service process and are kept up to date on all developments. Employees need to be introduced to the service excellence process - why it is happening and what the plan is. It is important to establish the WIIFM (what's in it for me?) for employees to want to become engaged and involved.Step 2 - Orientation and TrainingThis step leads the effort to build customer service into every training opportunity offered by the organization. The result is a continuous focus on the customer and improving the customer experience. It starts with the orientation of all new employees to ensure customer service is incorporated and highlighted into the new hire process.Step 3 - RecruitmentA culture begins with the people you hire. This step involves developing a consistent interview and selection process across the entire organization. It will include benchmarking with service "superstars" already in the organization and creating an interview process that increases the likelihood of hiring strong performers.Step 4 - Recognition and CelebrationThis step focuses on recognizing employees who demonstrate the service values of the organization. This includes formal recognition programs as well as on-the-spot recognition opportunities. Without reinforcement of behaviors that are aligned with the service excellence process, employees typically revert to the old way of doing things.Step 5 - Management AccountabilityThe number one reason that service initiatives fail to achieve their desired results is a lack of accountability. Ultimately, service excellence behaviors must become non-negotiable. This means that all accountability mechanisms, both formal and informal, must include elements of the service excellence process. This step will ensure job descriptions and performance appraisals significantly highlight customer service issues. It will also make coaching and counseling for leaders of the organization an on-going habit.Step 6 - MeasurementMeasuring customer service levels is not an easy process. This step focuses on formal measurements; such as satisfaction surveys, and informal measurements; such as how many times did we get customers to smile? The point is to measure things that have a direct impact on customer delight and just as important, communicate and display the results to employees. The key is to have branded measurement charts measuring customer service within every work group to build a sense of ownership.Step 7 - Service Obstacle SystemMost service obstacles can and should be handled at the lowest level. Some obstacles to delivering great service; however, are systematic and require a coordinated approach to developing a solution. This step develops a mechanism for collecting information about service obstacles, getting the right people involved in solving the problem (permanently) and communicating the solution back to the field.
