The customer will expect the same quality goods and service and will be happy when they receive what they expect.
1) timeliness of the service 2) quality specifications meeting customer's expectations
A customer-oriented characteristic that can significantly enhance quality customer relationships is active listening. By genuinely understanding and addressing customer needs and concerns, organizations can tailor their services and responses to meet expectations effectively. This approach fosters trust and loyalty, as customers feel valued and heard, ultimately leading to stronger and more lasting relationships. Additionally, proactive communication can further enhance this relationship by anticipating customer needs and providing timely support.
Microsoft is better
Marketing is the delivery of customer satisfaction at a profit. Goals: Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction.
"Quality is conformance to customer expectations""Reliability is quality over time"
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
Safety relates to the absence of injury or property damage Quality relates to meeting the customer's expectations for a product or service, or, in some uses, to meeting specifications.
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
1) timeliness of the service 2) quality specifications meeting customer's expectations
A customer-oriented characteristic that can significantly enhance quality customer relationships is active listening. By genuinely understanding and addressing customer needs and concerns, organizations can tailor their services and responses to meet expectations effectively. This approach fosters trust and loyalty, as customers feel valued and heard, ultimately leading to stronger and more lasting relationships. Additionally, proactive communication can further enhance this relationship by anticipating customer needs and providing timely support.
Microsoft is better
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
value line
Customer Relationship Management Quality Management Customer Segmentation
Marketing is the delivery of customer satisfaction at a profit. Goals: Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction.