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The front office department serves as the first point of contact for guests and clients in a hospitality or business setting, handling reservations, inquiries, and check-ins. It plays a crucial role in delivering excellent customer service, managing communications, and ensuring a seamless guest experience. Additionally, the front office is responsible for administrative tasks, including managing bookings, coordinating with other departments, and maintaining accurate records. Overall, it functions as the hub of operations, facilitating efficient service and fostering positive relationships with customers.

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1w ago

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