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What is the difference between customer expectation and customer satisfaction?

Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.


What is customer interaction?

Customer interaction involves how sales engage customers. Stores use people in customer service to make good first impressions and to treat the customers with respect. There is also customer interaction by using social media and websites that carry what customers need and help them when they need it.


What is outcomes of customer service?

There are two major outcomes from a positive or negative customer experience. A positive customer experience would ultimately result in a returning customer who tells others about their positive interaction with your business. Which in turn leads to others trusting the testimonial they heard while looking to a have similar interaction with your business. A negative customer experience is exactly the opposite and would result in a one time customer who would not conduct business with you again. In addition tells others about their negative interaction with your business and leading to others following suit.


What are the importance of customer interaction in the service process?

pawan has said that it is nesccery to intercate


Where can one find information on customer interaction management?

One can find information about customer interaction managment by visiting thier local libary and borrowing a book that cover's this area. One could also look on the site outsourcing for more information.

Related Questions

What is the difference between customer expectation and customer satisfaction?

Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.


What is customer interaction?

Customer interaction involves how sales engage customers. Stores use people in customer service to make good first impressions and to treat the customers with respect. There is also customer interaction by using social media and websites that carry what customers need and help them when they need it.


What are the mindpearl vacancies in Fiji?

Customer interaction services


What is outcomes of customer service?

There are two major outcomes from a positive or negative customer experience. A positive customer experience would ultimately result in a returning customer who tells others about their positive interaction with your business. Which in turn leads to others trusting the testimonial they heard while looking to a have similar interaction with your business. A negative customer experience is exactly the opposite and would result in a one time customer who would not conduct business with you again. In addition tells others about their negative interaction with your business and leading to others following suit.


What are the importance of customer interaction in the service process?

pawan has said that it is nesccery to intercate


Are grocery store cashiers considered customer service jobs?

Yes, a customer service employee deals with a customer regarding his or her purchase. This type of interaction can be before, during, or after the purchase.


Where can one find information on customer interaction management?

One can find information about customer interaction managment by visiting thier local libary and borrowing a book that cover's this area. One could also look on the site outsourcing for more information.


What is approach step in sales?

The approach is the sales representative's first face-to-face interaction with the customer


What is the term applied to an integrated approach to managing a company's interaction with its customers?

Customer relationship management


How do types of selling differ from one another?

The main types of selling are transactional selling, consultative selling, and relationship selling. Transactional selling focuses on quick sales with limited customer interaction, consultative selling involves a deeper understanding of customer needs and providing tailored solutions, while relationship selling emphasizes building long-term customer relationships through trust and service. Each type requires a different approach and level of engagement with customers.


Where can one purchase a cartridge belt?

One can purchase a cartridge belt from online retailers like Amazon and eBay. Both online websites have awesome customer interaction and customer support.


Advantages of system flowchart over program flowchart?

The difference between a program flow chart and a system flowchart is that a program flowchart is for a single program. A system flowchart is designed for an entire system with each box representing a process.