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the history of relationship marketing can be dated back in the 1960s. during this era, most markets has become saturated (high production), while the market remained the same (population of people roughly the same).

Thus. there became an increased need for company's to compete through loyalty and this resulted in the birth of relationship marketing.

In generally, the Confucian Chinese can be described as the pioneers of relationship marketing with their "Guanxi" approach towards business where profit is said to be attainable at a sustainable rate if businesses understand customers better and develop a close relationship for long term profit..

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13y ago

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