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When being at travel representative it is important to have Effective interpersonal skills because when with a customer you need to be able to listen to them and any problems that they may have, by listening you can't just listen to what they are saying you also need to be able to read their body language to understand what they are saying. You need to be able to choose your words carefully so you don't confuse the situation or misunderstood. When being a rep a language barrier could be a problem so you need to understand how communication could fail and solve the problem e.g. gets a translator. When talking to large groups of holiday makers you may get nervous and by being nervous you usually talk fast so you need to have confidence in yourself and also be able to relax. When talking to customers who many have a problem you need to be able to empathise with them and understand why they may be stressed, you need to remain calm to keep the customer calm. When being a travel representative you should always try and remain positive as no one will want to go to a moody or unhappy rep, the customer have come on holiday to be cheerful and have a good time.

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